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Customer Service Jobs at Concentrix for Multiple Languages ๐ŸŒ
German | Spanish | Italian | French | English | Portuguese
Graduates & Students Accepted | Paid Training | Immediate Start
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16/10/2026

๐Ÿ’ผ ุนุงูŠุฒ ุดุบู„ ุจู…ุฑุชุจ ุญู„ูˆ ูˆู…ุณุชู‚ุจู„ ู…ู‡ู†ูŠ ุฃู‚ูˆู‰ุŸ ๐Ÿ‘€๐Ÿ’ฐ

ูŠุจู‚ู‰ ุฑูƒู‘ุฒ ู…ุนุงูŠุงุŒ ู„ุฃู† ู…ู…ูƒู† ุชูƒูˆู† ุฏูŠ ูุฑุตุชูƒ! ๐Ÿš€

๐Ÿ“ Work Locations: Cairo & Giza
๐ŸŽ“ Graduates & Dropouts are welcome
๐ŸŒ Multiple Language Accounts Available
๐Ÿ’ฐ Competitive Salaries
โœจ Career Growth Opportunities
๐Ÿšซ No experience needed for some positions!

๐Ÿ‡ฌ๐Ÿ‡ง English | ๐Ÿ‡ช๐Ÿ‡ธ Spanish | ๐Ÿ‡ฎ๐Ÿ‡น Italian | ๐Ÿ‡ซ๐Ÿ‡ท French | ๐Ÿ‡ฉ๐Ÿ‡ช German & More!

๐Ÿ”ฅ ู…ุงุชุถูŠุนุด ุงู„ูุฑุตุฉ! ุงุจุนุชู„ูŠ ุฏู„ูˆู‚ุชูŠ ุนู„ู‰ ูˆุงุชุณุงุจ ูˆู‡ุจุนุชู„ูƒ ูƒู„ ุงู„ุชูุงุตูŠู„ ูˆุทุฑูŠู‚ุฉ ุงู„ุชู‚ุฏูŠู….

๐Ÿ“ฒ WhatsApp: 01036817928

๐Ÿ’ฌ ุงุจุนุชู„ูŠ ูƒู„ู…ุฉ Concentrix ุนู„ู‰ ูˆุงุชุณุงุจ ูˆุงุจุฏุฃ ุฃูˆู„ ุฎุทูˆุฉ ููŠ ุดุบู„ูƒ ุงู„ุฌุฏูŠุฏ! ๐Ÿ‘”๐Ÿš€

๐Ÿ“Š What is AHT? (Average Handling Time)AHT = Average Handling Time โณุฏู‡ ู…ุชูˆุณุท ุงู„ูˆู‚ุช ุงู„ู„ูŠ ุจุชุงุฎุฏูŠู‡ ููŠ ุงู„ู…ูƒุงู„ู…ุฉ ู…ู† ุฃูˆู„ ู…ุง ุชุฑุฏ...
03/03/2026

๐Ÿ“Š What is AHT? (Average Handling Time)

AHT = Average Handling Time โณ

ุฏู‡ ู…ุชูˆุณุท ุงู„ูˆู‚ุช ุงู„ู„ูŠ ุจุชุงุฎุฏูŠู‡ ููŠ ุงู„ู…ูƒุงู„ู…ุฉ ู…ู† ุฃูˆู„ ู…ุง ุชุฑุฏูŠ ู„ุญุฏ ู…ุง ุชุฎู„ุตูŠ ูƒู„ ุญุงุฌุฉ ุจุนุฏ ุงู„ู…ูƒุงู„ู…ุฉ.
ูŠุนู†ูŠ ุจูŠุดู…ู„:
ู…ุฏุฉ ุงู„ูƒู„ุงู… + ุงู„ู€ Hold + ุงู„ู€ After Call Work.

AHT measures the average time spent handling a customer interaction, including talk time, hold time, and after-call work.

ู„ูŠู‡ ู…ู‡ู…ุŸ
ุนุดุงู† ุงู„ุดุฑูƒุฉ ุนุงูŠุฒุฉ ุชูˆุงุฒู† ุจูŠู† ุงู„ุณุฑุนุฉ ูˆุฌูˆุฏุฉ ุงู„ุฎุฏู…ุฉ.
ู…ุด ูŠู†ูุน ุชูƒูˆู†ูŠ ุณุฑูŠุนุฉ ุฌุฏู‹ุง ูˆุชุบู„ุทูŠุŒ ูˆู„ุง ุจุทูŠุฆุฉ ุฌุฏู‹ุง ูˆุชุฒูˆุฏูŠ ุงู„ุทุงุจูˆุฑ.

Low AHT + High Quality = Perfect Agent ๐Ÿ‘Œ
#ูˆุธุงุฆู #ุชูˆุธูŠู #ุดุบู„ ๐Ÿš€๐Ÿ’—

Cold Calling vs Customer ServiceCold Calling ๐Ÿ“žุฅู†ุชู ุงู„ู„ูŠ ุจุชูƒู„ู…ูŠ ุงู„ุนู…ูŠู„ ุงู„ุฃูˆู„ุŒ ูˆุบุงู„ุจู‹ุง ู‡ูˆ ู…ุด ู…ุณุชู†ูŠ ู…ูƒุงู„ู…ุชูƒ.ู‡ุฏููƒ ุชุนุฑุถูŠ ุฎุฏู…ุฉ...
02/03/2026

Cold Calling vs Customer Service

Cold Calling ๐Ÿ“ž
ุฅู†ุชู ุงู„ู„ูŠ ุจุชูƒู„ู…ูŠ ุงู„ุนู…ูŠู„ ุงู„ุฃูˆู„ุŒ ูˆุบุงู„ุจู‹ุง ู‡ูˆ ู…ุด ู…ุณุชู†ูŠ ู…ูƒุงู„ู…ุชูƒ.
ู‡ุฏููƒ ุชุนุฑุถูŠ ุฎุฏู…ุฉ ุฃูˆ ู…ู†ุชุฌ ูˆุชู‚ู†ุนูŠู‡ ูŠุณู…ุนูƒ ู…ู† ุบูŠุฑ ู…ุง ูŠู‚ูู„.

Cold Calling means contacting customers who are not expecting your call.
Your goal is to grab attention, build interest, and generate leads or sales.

๐Ÿ”น High rejection rate
๐Ÿ”น Strong persuasion skills
๐Ÿ”น Fast confidence & thick skin

Customer Service โ˜Ž๏ธ
ุงู„ุนู…ูŠู„ ู‡ูˆ ุงู„ู„ูŠ ุจูŠูƒู„ู…ูƒ ู„ุฃู†ู‡ ู…ุญุชุงุฌ ู…ุณุงุนุฏุฉ.
ู‡ุฏููƒ ุชุญู„ูŠ ุงู„ู…ุดูƒู„ุฉ ูˆุชุฑุงุถูŠู‡.

Customer Service handles incoming calls from customers who need help or support.
The goal is customer satisfaction and issue resolution.

๐Ÿ”น Problem solving
๐Ÿ”น Patience
๐Ÿ”น Communication skills
#ูˆุธุงุฆู #ุชูˆุธูŠู #ุดุบู„ ๐Ÿš€๐Ÿ’—

01/03/2026

ู„ูˆ ุจุชููƒุฑูŠ ุชุดุชุบู„ูŠ Customer Service ูˆู…ุด ูุงู‡ู…ุฉ ุงู„ูุฑู‚ ุจูŠู† ุงู„ุชุฎุตุตุงุชุŸ ุงู„ุจูˆุณุช ุฏู‡ ู‡ูŠุจุณุทู„ูƒ ุงู„ุฏู†ูŠุง ๐Ÿ‘Œ ูƒุชูŠุฑ ูุงูƒุฑูŠู† ุฅู† ุฎุฏู…ุฉ ุงู„ุนู…ู„ุงุก ูƒู„ู‡ุง ู†ูุณ ุงู„ุดุบู„โ€ฆ ุจุณ ุงู„ุญู‚ูŠู‚ุฉ ุฅู† ูƒู„ ู‚ุณู… ู…ุฎุชู„ู ุชู…ุงู…ู‹ุง ููŠ ุงู„ู‡ุฏู ูˆุทุฑูŠู‚ุฉ ุงู„ูƒู„ุงู… ูˆุทุจูŠุนุฉ ุงู„ุถุบุท.
๐Ÿ”น Sales Customer Service: ุฏู‡ ู‚ุณู… ุงู„ุจูŠุน ๐Ÿ’ฐ ุงู„ุนู…ูŠู„ ุจูŠูƒู„ู… ูŠุณุชูุณุฑุŒ ูˆุฅู†ุชู ุดุบู„ูƒ ุชุญูˆู„ูŠ ุงู„ู…ูƒุงู„ู…ุฉ ู„ุนู…ู„ูŠุฉ ุจูŠุน. ู„ุงุฒู… ุชูƒูˆู†ูŠ persuasiveุŒ ุชุนุฑููŠ ุชุนุฑุถูŠ ุงู„ู…ู…ูŠุฒุงุชุŒ ุชุนู…ู„ูŠ Upselling ูˆุชูˆุตู„ูŠ ู„ู„ู€ closing. Sales CS focuses on converting inquiries into purchases and increasing revenue. ููŠู‡ Targets ูˆCommission ูˆุทุงู‚ุฉ ุนุงู„ูŠุฉ.
๐Ÿ”น Retention Customer Service: ุฏู‡ ู‚ุณู… ุงู„ุฅู†ู‚ุงุฐ ๐Ÿšจ ุงู„ุนู…ูŠู„ ุจูŠูƒู„ู… ุนุงูŠุฒ ูŠู„ุบูŠ ุงู„ุฎุฏู…ุฉุŒ ูˆุฅู†ุชู ุดุบู„ูƒ ุชู‚ู†ุนูŠู‡ ูŠูƒู…ู„. ุจุชุณุชุฎุฏู…ูŠ ุนุฑูˆุถ ูˆุฎุตูˆู…ุงุช ูˆุญู„ูˆู„ ุฐูƒูŠุฉ ุนุดุงู† ุชู…ู†ุนูŠ ุงู„ุฅู„ุบุงุก. Retention CS handles cancellation requests and aims to save the customer. ู…ุญุชุงุฌ ุชูุงูˆุถ ู‚ูˆูŠ ูˆู‡ุฏูˆุก ุชุญุช ุถุบุท.
๐Ÿ”น General Customer Service: ุฏู‡ ุงู„ุฃุณุงุณ โ˜Ž๏ธ ู…ููŠุด ุจูŠุน ู…ุจุงุดุฑ. ุงู„ุนู…ูŠู„ ุจูŠูƒู„ู… ูŠุณุฃู„ ุฃูˆ ูŠุดุชูƒูŠุŒ ูˆุฅู†ุชู ุชุฑูƒูŠุฒูƒ ุชุญู„ูŠ ุงู„ู…ุดูƒู„ุฉ ูˆุชุฑุงุถูŠู‡. General CS focuses on inquiries, complaints, and customer satisfaction. ู…ุญุชุงุฌ patience ูˆุณุฑุนุฉ ุญู„ ู…ุดุงูƒู„.
๐Ÿ”น Billing Department: ุฏู‡ ู‚ุณู… ุงู„ููˆุงุชูŠุฑ ๐Ÿ’ณ ุฃูŠ ุญุงุฌุฉ ู„ูŠู‡ุง ุนู„ุงู‚ุฉ ุจู…ุฏููˆุนุงุชุŒ ุฑุณูˆู…ุŒ Refunds ุฃูˆ ุฎุตูˆู…ุงุช ุจุชูŠุฌูŠ ู‡ู†ุง. Billing CS handles payments, charges, and invoices. ู…ุญุชุงุฌ ุฏู‚ุฉ ูˆุชุฑูƒูŠุฒ ุนุงู„ูŠ ู„ุฃู† ุฃูŠ ุบู„ุทุฉ ููŠ ุงู„ุฃุฑู‚ุงู… ุจุชุณุจุจ ู…ุดูƒู„ุฉ.
๐Ÿ”น Technical Support: ุฏู‡ ุงู„ู‚ุณู… ุงู„ุชู‚ู†ูŠ ๐Ÿ›  ุงู„ุนู…ูŠู„ ุนู†ุฏู‡ ู…ุดูƒู„ุฉ ููŠ ุฌู‡ุงุฒ ุฃูˆ ุณูŠุณุชู…ุŒ ูˆุฅู†ุชู ุจุชุนู…ู„ูŠ troubleshooting ุฎุทูˆุฉ ุจุฎุทูˆุฉ ู„ุญุฏ ู…ุง ุงู„ู…ุดูƒู„ุฉ ุชุชุญู„. Technical Support helps customers solve technical issues. ู…ุญุชุงุฌ ูู‡ู… ุชู‚ู†ูŠ ูˆุตุจุฑ ุนุงู„ูŠ ุฌุฏู‹ุง.
ุงู„ุฎู„ุงุตุฉ โœจ ู…ุด ูƒู„ Customer Service ุจูŠุนุŒ ูˆู…ุด ูƒู„ู‡ู… ู†ูุณ ุงู„ุถุบุท. ุงุฎุชุงุฑูŠ ุงู„ู‚ุณู… ุงู„ู„ูŠ ูŠู†ุงุณุจ ุดุฎุตูŠุชูƒ ูˆุทุฑูŠู‚ุชูƒ ููŠ ุงู„ูƒู„ุงู…. ูˆู„ูˆ ุจุชุชูƒู„ู…ูŠ ุฅู†ุฌู„ูŠุฒูŠุŒ ูุฑู†ุณุงูˆูŠุŒ ุฅุณุจุงู†ูŠุŒ ุฅูŠุทุงู„ูŠุŒ ุฃู„ู…ุงู†ูŠ ุฃูˆ ุจุฑุชุบุงู„ูŠ ูˆุนุงูŠุฒุฉ ุชุจุฏุฃูŠ ููŠ ุดุฑูƒุฉ Multinational ูˆุชุบูŠุฑูŠ ู…ุณุชู‚ุจู„ูƒ ๐Ÿ’— ูƒู„ู…ูŠู†ูŠ ูˆุงุชุณุงุจ ูˆุงุจุฏุฆูŠ ุฎุทูˆุชูƒ ุงู„ุฃูˆู„ู‰ 01515660387 ๐Ÿš€
#ูˆุธุงุฆู

tiktokSales CS vs Retention CSSales CS ๐Ÿ’ฐ ู‡ุฏููƒ ุชุจูŠุน ูˆุชุญู‚ู‚ Target.ุงู„ุนู…ูŠู„ ู„ุณู‡ ู…ุง ุงุดุชุฑู‰โ€ฆ ูˆุฅู†ุชู ุจุชุญูˆู„ูŠ ุงู„ู…ูƒุงู„ู…ุฉ ู„ุตูู‚ุฉ. Focuse...
01/03/2026

tiktok
Sales CS vs Retention CS

Sales CS ๐Ÿ’ฐ
ู‡ุฏููƒ ุชุจูŠุน ูˆุชุญู‚ู‚ Target.
ุงู„ุนู…ูŠู„ ู„ุณู‡ ู…ุง ุงุดุชุฑู‰โ€ฆ ูˆุฅู†ุชู ุจุชุญูˆู„ูŠ ุงู„ู…ูƒุงู„ู…ุฉ ู„ุตูู‚ุฉ.
Focused on closing deals & generating revenue.
High commission โ€“ High energy โ€“ Strong persuasion skills.

Retention CS ๐Ÿšจ
ุงู„ุนู…ูŠู„ ุนุงูŠุฒ ูŠู„ุบูŠโ€ฆ ูˆุฅู†ุชู ุจุชู†ู‚ุฐูŠ ุงู„ู…ูˆู‚ู.
ุดุบู„ูƒ ุชุญุงูุธูŠ ุนู„ูŠู‡ ุจุนุฑุถ ุฃูˆ ุญู„ ุฐูƒูŠ.
Focused on saving customers from cancellation.
Strong negotiation โ€“ Objection handling โ€“ High pressure.
#ูˆุธุงุฆู #ุชูˆุธูŠู #ุดุบู„ # ๐Ÿš€๐Ÿ’—

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6 October City

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