11/04/2026
Mutual Trust Bank PLC
Position: Branch Customer Service Officer (Cash/General)
Application Deadline :18 Apr 2026
Vacancy:--
Location: Anywhere in Bangladesh
Experience:At least 2 years
Published:09 Apr 2026
Education
Bachelor/Honors
Experience
At least 2 years
The applicants should have experience in the following business area(s): Banks
Freshers are also encouraged to apply.
Additional Requirements
Customer service & communication
Core banking system operation
KYC, AML & compliance awareness
Accuracy, attention to detail
Time management & multitasking
Teamwork & professionalism
Responsibilities & Context
General Banking:
Address and resolve customer complaints in a timely and effective manner.
Develop and implement innovative ideas to enhance customer service and satisfaction.
Promote and advise customers on the bank’s products and services.
Ensure compliance with internal and external regulations and policies.
Build and maintain strong relationships with the bank`s customers and stakeholders.
Achieve business, operational, and financial targets while expanding the client base.
Meet the company’s Key Performance Indicators (KPIs).
Cash Department :
Process cash transactions (payments and receipts) efficiently, ensuring minimal wait times.
Deliver excellent customer service in the cash area, maintaining high customer satisfaction levels.
Meet and exceed business targets set by management.
Monitor and prevent fraudulent activities, including fake notes and money laundering.
Perform ATM maintenance, cash loading, and reconciliation.
Skills & Expertise
Flexibility and Adaptability
Goal Oriented
Workplace
Work at office
Employment Status
Full Time
Job Bangladesh
Anywhere in Bangladesh
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