22/09/2026
Customer Service Officer | Newcastle NSW
APG Workforce is currently seeking an experienced Customer Service Officer - Customer Engagement to join NSW Trustee & Guardian within the Proactive Customer Management team based in Newcastle West NSW.
This is an excellent opportunity to secure a Government role where you can utilise your customer service skills in a professional and supportive environment, with the potential for contract extension.
What's on offer?
• $41.00 per hour + Super
• Government Sector Role
• Contract until 30 October 2026 with potential extension
• Newcastle West NSW Location
• Monday to Friday, 9:00am to 5:00pm
• 100% Onsite Position
• ASAP Start Available
About the Role As a Customer Service Officer, you will provide high-quality support to Estate Management customers, responding to enquiries across phone, email, and other communication channels. You will deliver accurate information, resolve customer enquiries efficiently, and contribute to positive customer outcomes.
To be successful, you will have:
• Previous customer service experience
• Strong verbal and written communication skills
• Ability to manage customer enquiries in a professional and empathetic manner
• Excellent organisational and time management skills
• Strong attention to detail and problem-solving abilities
• Proficiency in Microsoft Office and computer-based systems
• Ability to work effectively in a fast-paced environment
Contact Lauren on [email protected] or click link to apply https://www.apgworkforce.com.au/job-search?ja-job=926372